In the first International Investors Roadshow event of CRC, focusing on “The Philippines as a Top Emerging Market,” Dr. Bernardo M. Villegas notes that the Philippines’ BPO-IT Sector is still very globally competitive, but now needs to train its workers so they can migrate to high value knowledge process outsourcing services.
“What we have to do in BPO[…] is to foresee that voice oriented BPO enterprises will be threatened by artificial intelligence and robotization.”
“It’s very easy to replace voice oriented BPO. So we have to retrain a lot of these workers so that they can migrate to high value knowledge process outsourcing services.”
“Call centers will not disappear but they will be less important in the future.”
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